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Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how Volkov Ilya Igorevich, a self-employed person applying the Professional Income Tax regime in the Russian Federation (“Full Week”, “we”), processes personal data when you use the Full Week service (the “Service”), including the Telegram bot and the Telegram Business connection.

This policy is written in accordance with Federal Law No. 152-FZ “On Personal Data” (the “Law 152-FZ”).

The Russian version is the governing text; this English version is a translation for convenience.

1. What data we process

We distinguish two groups of data subjects.

Users of the Service (masters). We are the controller of:

  • name, Telegram ID and username;
  • phone number and email address;
  • payment data: we do not store card numbers, they are processed by the payment service Robokassa;
  • technical data: IP address, device type, timestamps of requests.

Clients of Users (clients of masters). The User (the master) is the controller of this data. We process it on the User’s behalf in accordance with Part 3 of Article 6 of Law 152-FZ:

  • name and Telegram profile data visible in the conversation;
  • message content from chats the User connected through Telegram Business, in the part related to bookings;
  • appointment records: date, time, service, and address for mobile appointments.

2. Purposes of processing

  • providing the Service, including booking and client records;
  • replying to clients on the User’s behalf, confirming bookings and sending appointment reminders;
  • contacting Users about their account, payments and support;
  • meeting legal obligations, including tax and accounting;
  • providing Users with statistics about their work (revenue, load, cancellations) based on their own data;
  • protecting the Service against fraud and abuse.

We do not use personal data for third-party advertising and do not sell it.

3. Bot access to Telegram Business chats

3.1. The User connects the Service to their Telegram Business account and chooses which chats the bot can access. After connection, the bot can read conversations with the User’s clients to the extent needed for the Service’s features.

3.2. The bot processes messages in order to:

  • collect the information from a client that is needed for a booking;
  • find free time according to the User’s schedule and confirm the booking;
  • send appointment reminders;
  • reschedule or cancel a booking, and add a client to the waiting list for freed-up time. Rescheduling and cancellation are first confirmed by the User.

3.3. Conversations unrelated to bookings are not processed or stored by the bot.

3.4. Client conversations are not used to train artificial intelligence models.

3.5. The User undertakes to inform their clients that conversations may be processed using the Service.

3.6. The User can disconnect Telegram Business at any time in Telegram’s settings. After disconnection, new messages stop reaching the Service.

4. Where and how long data is stored

4.1. The Service’s servers and database are hosted in a data centre located in the Russian Federation.

4.2. Personal data of citizens of the Russian Federation collected through the Service is first recorded and stored in databases located in the Russian Federation.

4.3. Retention periods:

  • account data: up to 1 year after the User stops using the Service;
  • client conversations and bookings: up to 3 years after the last visit or message;
  • logs: 6 months;
  • tax and accounting records: as required by law.

4.4. After these periods, data is deleted or anonymised.

4.5. Security measures: encryption in transit (HTTPS/TLS), access limited to what is necessary, and regular backups.

5. Sharing with third parties

5.1. We share data only with providers that are needed to deliver the Service:

Recipient Purpose Country
Hosting of the servers and database data storage Russia
Telegram message delivery and bot operation —
Robokassa payment processing Russia

5.2. No cross-border transfer of personal data takes place.

5.3. We do not disclose data to public authorities except where the law expressly requires it.

5.4. The list of recipients may change, for example when a provider is replaced. We will update the table and notify Users in the Service or by email at least 14 days before data is passed to a new recipient.

6. Cookies

The website uses only cookies that are necessary for its operation. You can disable cookies in your browser, but parts of the site may stop working.

7. Your rights and contact details

7.1. You have the right to:

  • learn what data we hold about you;
  • ask us to correct, restrict or delete your data;
  • withdraw consent by writing to [email protected];
  • lodge a complaint with Roskomnadzor or with a court.

7.2. You can delete your account and data through the Service’s settings or by contacting support. Deleting the account may limit access to the Service. Withdrawal of consent is also sent by written request.

7.3. If you are a client of a master, send your request to the master, who is the controller. We will forward it and help the master fulfil it.

7.4. Person responsible for personal data: Serebrennikova Polina Igorevna, email: [email protected].

7.5. We respond to requests within 10 working days, or within the deadlines set by applicable law.

8. Changes to this policy

8.1. We may update this policy. A new version takes effect when it is published on the website, and the date of the version is shown at the top of the document.

8.2. We will notify Users of material changes within the Service or by email.

8.3. Earlier versions are available on request at [email protected].